MeterWatch Account and Data Deletion
This page applies to the MeterWatch app and services. It explains data collection, account creation methods, and how users can request account deletion or deletion of specific data.
Delete account URL: /delete-account.html
Delete data URL (optional): /delete-account.html#delete-specific-data
Data Collection and Security
Does MeterWatch collect required user data types? Yes.
Depending on app usage, MeterWatch may collect:
- Account data: name, email address, and password hash.
- Optional contact data: phone, WhatsApp, SMS, and wallet numbers you add to your profile.
- Meter data: meter numbers, meter nicknames, and usage/lookup records.
- Security and diagnostics: IP address, user agent, login attempts, and access timestamps.
- Transaction records: payment references and vending/token delivery records.
Is user data encrypted in transit? Yes. MeterWatch encrypts data in transit using HTTPS/TLS in production.
Supported Account Creation Methods
MeterWatch supports the following account creation/authentication methods:
Username and password (email + password) OAuth (Google Sign-In)Request Account Deletion (and Associated Data)
Submit the form below to request deletion of your account and associated personal data.
Alternative method: email [email protected] from the email address linked to your MeterWatch account.
Steps:
- Email [email protected] with subject line:
MeterWatch Account Deletion Request. - Include your account email and your primary meter number for identity verification.
- We verify ownership of the account and confirm your request.
- Deletion starts after verification and completion confirmation is sent to your email.
What Is Deleted vs. Retained
Deleted after a verified account deletion request:
- Account profile data (name, email, and saved contact numbers).
- Linked meter associations, saved meter nicknames, and notification preferences.
- Active session and refresh token access.
May be retained for limited periods:
- Security and fraud-prevention logs (for example login attempts, IP, user agent): up to 12 months.
- Payment/transaction records required for accounting, compliance, dispute handling, or legal obligations: up to 7 years where required by law.
- Backup copies containing deleted data: up to 30 days before automatic purge.
- Irreversibly anonymized or aggregated analytics may be retained and are not linked to your identity.
Delete Specific Data Without Deleting Your Account
Users can request deletion of some or all personal data while keeping their account active.
Alternative method: email
[email protected]
with subject line MeterWatch Data Deletion Request.
You can also remove linked meters directly in-app. If data cannot be deleted due to legal or security obligations, we will explain what is retained and for how long.
Check Deletion Request Status
After submitting a request, use your request code and account email to check status.